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Shipping Policy


The shipping cost for products is calculated automatically with the button of Calculate Shipping Rates in your shopping cart. $3 handling fee will be charged for each order.

For shipping to USA, several UPS shipping options are available. We will contact you prior to shipping any overweight or oversize items which require special charges. RobotBuy reserves the right to change the shipping cost of orders prior to shipment in order to reflect any changes in shipping costs due to system errors, miscalculated weights, locations or distances, or any other reason which may affect the actual shipping cost. Customers will be contacted and informed of any cost changes and will have the choice of accepting or cancelling the order for a full refund.

A confirmation letter with the shipping track number will be sent to you by email after you place your order. RobotBuy is not responsible for orders delayed by Canada Post, UPS or Customs.

All orders are processed and shipped within our 5 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they are placed, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, your shipping timeframe starts from the day we ship out your order.

For delivery timing details, please see below tables:

Canada Post

Domestic (Canada)
  Regular Expedited Xpresspost Priority
 Local 2 days 1 day next day noon next day
 Regional 3 to 5 days 1 to 3 days next day to 2 days noon next day
 National 4 to 9 days 2 to 7 days 2 days noon next day - up to 1 day


International (USA)
  Expedited US Business Xpressport US
 International 5 to 9 days 4 to 5 days

     

UPS

  Standard Expedited Express Saver Express
 Domestic Date Definite by Date Scheduled 2 days next day by 12:00 noonnext day by 10:30 a.m.
 International  Date Definite by Date Scheduled 2 to 5 days 1 to 3 days by the end of day 1 to 3 days by 10:30AM or 12:00 noon

Please note some of Robot Toys and Domestic Robots, all the Robot Kits and Robot Parts are subject to extra 3-5 business days handling time or so once the order is received.

When receiving an international shipment, your country may charge you for duties and importation taxes which UPS will collect upon delivery. You are responsible for paying these fees. To find out if your country charges these fees and what they might be, contact your local shipping agencies. Refusal to pay these fees will result in your package being abandoned by UPS and your money will not be refunded by RobotBuy.

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